Refund and Returns Policy

Goods ordered from our website should arrive in a timely fashion and be of satisfactory quality, as described and fit for purpose. All goods are subject to availability. Occasionally, if we are out of stock of a spares item we will inform you and in some cases supply an equivalent item at no extra cost. Pool tables are made to on order and supplied individually by our manufacturers and can take on average 2–4 weeks to supply, whereas in-stock spares items are normally supplied within 3–5 days (or earlier).

Orders can be cancelled in writing prior to despatch. However, we may be unable to accept cancellations where we have ordered a bespoke product on your behalf (such as a pool table or branded cloth). We will consider each request on its merits.

You can cancel your order within 7 days of receipt of the goods (commencing on the day after receipt), provided written confirmation of your intention to return the goods has been received by us and the return mutually agreed. Goods should be returned to us within 14 days of any such agreement. We will refund the original amount paid for the goods within 30 days of receipt at our premises, provided they are received back in the original packaging and undamaged. The cost of returning goods that are undamaged, fit for purpose, of satisfactory quality and as described shall be borne by the buyer. We reserve the right to reject a refund if returned goods arrive damaged, altered, or used.

Cancellation and return does not apply to pool tables where they are made to order in bespoke woods or cloth. These items are non-refundable. Your statutory rights do apply if goods are received faulty. 

All goods must be checked on arrival and any faults or defects reported to us in writing within 7 days of the date of receipt. All reports of faulty or damaged goods with genuine defects will be rectified or exchanged at the seller’s cost.

Orders can be cancelled before dispatch. Custom-made or bespoke pool tables cannot normally be cancelled once production has begun.

Please contact us as soon as possible if you wish to cancel an order.

EXCHANGES

Faulty or damaged products reported within 7 days will be repaired, replaced or exchanged at no additional cost.